Frequently Asked Questions
SHIPPING
Q: How do I check the status of my order?
A: You can track the status of your order in real time by entering your order information on the Track Order page. Once an order is placed, it is immediately sent to our fulfillment center where we will confirm and ship your items as soon as possible.
Q: How long does delivery take?
A: Please allow 15 to 20 business days (average) for items to arrive.
If your order has not arrived within the estimated delivery time, please contact our support team on the Contact Us page or leave a message via online chat.
Delivery times may be longer during peak seasons (holidays, Christmas, New Year’s Eve, etc.).
Q: How do I change my shipping address?
A: Please contact us within 24 hours of placing your order, and we will update the correct address as soon as possible.
Q: When will my item’s tracking number be available?
A: Tracking numbers are typically generated within 3 to 5 business days and may take up to 7 additional days for updated tracking information depending on the efficiency of our shipping partners.
Tracking numbers will be emailed to our customers before the tracking information is ready.
Payment Methods
Q: How do I pay with PayPal? How does it work?
A: PayPal is the easiest way to pay online. When you check out, you will be redirected to the PayPal website. Make sure you fill in the correct details for fast and hassle-free payment processing. After a successful PayPal payment, a payment receipt will be automatically generated for your order. It’s fast, easy, and secure.
Q: Can I pay with PayPal without a PayPal account?
A: Yes! It’s a common misconception that a PayPal account is required to make payments through PayPal. The truth is, you do NOT need one, although we strongly recommend signing up for the added convenience.
Without a PayPal account, all you need is a debit/credit card (listed below) that is supported by PayPal.
By using PayPal, we can process and deliver your orders faster. PayPal is the easiest and most secure way to pay online. No account required.
For more details, click here to see how PayPal works for you.
Q: How secure is my personal information?
A: Sites adheres to the highest industry standards to protect your personal information with the best security solutions. Your credit card information and personal data are encrypted during transmission using SSL (Secure Socket Layer technology), which is widely used on the Internet for secure payment processing. Your credit card information is only available to PayPal or Stripe to complete the requested transaction and is not subsequently stored.
Products
Q: Item not as described, what can I do?
A: Please contact us freely at and we will endeavor to resolve the issue as quickly as possible.
Q: Will the product stain when washed?
A: Yes, you can wash it. High-quality printed products will not stain when washed.